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Redesign of the CapMetro App

 

About the Project

This project aims at enhancing the accessibility and usability of public transport services, particularly CapMetro, for individuals with visual impairments. After conducting research into CapMetro’s accessibility practices, we uncovered that there is little transparency or information available about the status of their compliance with the Americans with Disabilities Act. This project aims at enhancing the accessibility and usability of public transport services, particularly CapMetro, for individuals with visual impairments. After conducting research into CapMetro’s accessibility practices, we uncovered that there is little transparency or information available about the status of their compliance with the Americans with Disabilities Act. 

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Project Timeline

12 Weeks

August-December, 2023.

UX Disciplines

Accessibility

Interaction Design

UX Design

UX Research

Usability Studies

Team

Anushka Pimplikar
Karishma Makhija
Nimra Ishfaq
Varsha Revandkar

At a  glance

  • CapMetro - public transportation provider in Austin, Texas.


  • Disability group of interest - people with visual impairments (low vision or blindness).


  • To identify accessibility gaps in the current transit experience and provide recommendations for improvement.

Rationale for Redesign
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My Role

Research: Conducting competitive analysis, moderated usability tests by curating test plans, data analysis through affinity mapping, drawing information architecture and proposing design solutions, understanding ADA compliance in design and accessibility.

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Design: Wireframing, storyboarding, prototyping and mockups. Brainstorming Visual Design and aesthetics, for accessibility.

Primary Research

Recruiting Participants

  • Developed a screener survey


  • Recruitment criteria

    • People with visual impairments

    • Based in Austin, TX

    • Experience using CapMetro


  • Reached out to organizations to help share our survey

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Interviews

  • Conducted virtually via Zoom

  • 45 minutes each

  • One moderator and one notetaker

Findings

  • Reliance on External Assistance


    • Drivers, other passengers and family members


    • CapMetro phone service

  • Infrastructural Challenges


    • Drivers for accessibility aid

    • Scanning passes

  • Digital Tools


    • Switching between multiple apps

    • Other Apps: BeMyAI, BlindSquare, Lazarillo

Affinity Mapping
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Pain Points
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User Persona

Secondary Research

Insights
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Competitor Analysis
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Lo-Fi & Mid-Fi Prototype Phase

Lo-Fi
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Lo-Fi
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Design and Prototype Phase

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Design System
Navigation Bar

  • Icon and icon labels changed to improve comprehension.

  • Information hierarchy improved by combining two tabs under one.


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Linking a Physical Card

Added functionality to scan physical pass in order to link it, in accordance with universal design principles.

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Settings

  • Redesigned settings to incorporate drop downs to optimize screen reader experience.

  • Improved information hierarchy by regrouping settings.

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Demo Video

Key Takeaways and Next Steps

Future Steps
01
USABILITY

Conduct usability testing to understand whether the redesign solves the intended pain points.

02
FIELD TESTS

Investigate how the user experience is impacted on the ground.

03
ACCESSIBILITY

Convene a thorough accessibility audit to understand how intersecting disabilities may affect transit (e.g. physical or auditory impairments).

04
OFFLINE

Research on HIPAA and such procedures as needed

Reflection
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